One Time Clean

Cancellation Policy

Booking, Cancellation, and Waitlist Policy 1. Booking Policy To secure your desired cleaning date and time, we recommend booking as far in advance as possible. • Service Agreement: All new clients are required to have a signed service agreement or a confirmed booking acceptance via email/text before the first service is performed. • Deposit/Card on File: For most services (especially one-time, move in/out, and post-construction cleans), we require a valid credit card securely placed on file or a non-refundable booking deposit to confirm your appointment. The balance will be charged on the day of the service. • Arrival Window: We schedule our cleanings within an arrival window (e.g., 2 hours, such as between 9:00 AM and 11:00 AM) to allow for unexpected delays, such as traffic or finishing a previous job. We will contact you if we anticipate being outside of this window. 2. Cancellation & Rescheduling Policy We understand that plans change. When you book an appointment, we reserve that time exclusively for you and our team. Cancellations and rescheduling close valuable slots that other clients could use. • Notice Requirement: We require a minimum of 48 advance notice to cancel or reschedule your cleaning appointment without penalty. • Late Cancellation Fee: If you cancel or reschedule within the 48 notice period, a late cancellation fee of %50 of the service cost will be charged to the card on file. • Lock-Out / No-Show Fee: If our team arrives at your property and is unable to gain access (e.g., you forgot to leave a key, the gate code doesn't work, etc.), or if you cancel upon arrival, you will be charged $100 to compensate the team for their time and travel. • Holiday Cancellations: Cancellations for appointments scheduled within 3 days of a major holiday may be subject to a higher fee or non-refundable deposit. 3. Waitlist Policy If your preferred booking date is full, you have the option to join our waitlist. • How it Works: You can request to be added to the waitlist for a specific date(s) or a general timeframe. • Priority Contact: If an opening becomes available due to a cancellation or rescheduling, we will contact clients on the waitlist in the order they were added. • Confirmation: We will attempt to reach you by phone, text, or email. You will typically have a short timeframe (e.g., 2 hours) to accept the available slot before we move to the next person on the list. Being on the waitlist does not guarantee a booking.

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