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Refund Policy

Refund Policy / Satisfaction Guarantee for On The Grime

 

This Refund Policy outlines the terms under which On The Grime, a professional cleaning service, provides remedies if a Client is not satisfied with the quality of the service provided.

Our Commitment: At On The Grime, we stand by our 30 years of experience and are committed to delivering exceptional cleaning results for every client in the Seattle area.

 

1. Our Satisfaction Guarantee

 

We do not offer monetary refunds for completed services. Instead, we offer a guarantee that we will return and resolve any quality issues based on the original scope of work.

 

1.1 Reporting a Discrepancy

 

If you are dissatisfied with any aspect of the cleaning service, you must notify On The Grime within 24 hours of the service completion time.

 

1.2 Required Information

 

To process your request, you must provide:

  • Your name and booking date.

  • A clear description of the specific areas or tasks that were not completed to your satisfaction.

  • Photos of the unsatisfactory area (if possible).

 

1.3 Resolution: The Reclean

 

If a discrepancy is reported within the 24-hour window, we will schedule a return visit (Reclean) within 2 business days (depending on availability) to correct the specific areas of concern at no additional charge to you.

 

2. Conditions and Exclusions

 

This Satisfaction Guarantee is subject to the following conditions:

  • Timeliness: The guarantee is void if the issue is reported after the 24-hour notification window.

  • Original Scope of Work: The Reclean will only cover tasks and areas that were part of the initial service agreement or checklist.

  • Interference: The guarantee is void if the Client or anyone else cleans or attempts to correct the work in the disputed area before the scheduled Reclean.

  • Unrealistic Expectations: The guarantee does not cover the removal of permanent damage, stains, or issues that require specialized restoration services (e.g., major mold remediation, pest control).

  • Access: The Client must grant us safe and timely access to the premises for the Reclean appointment.

 

3. Cancellation and Rescheduling Fees

 

As detailed in our Terms and Conditions, if a service is canceled or rescheduled with less than 48 hours' notice, or if our team cannot gain access to the property (a "No-Show"), a Cancellation/No-Show Fee equal to 50% of the scheduled service cost will be charged. This fee is non-refundable.

 

4. Contact Us

 

To report an issue or ask questions about this policy, please contact us immediately:

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