Privacy Policy

Privacy Policy

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This Privacy Policy describes how On The Grime ("we," "us," or "our") collects, uses, and discloses your Personal Information when you visit, use our services, or make a purchase from www.onthegrime.com (the "Site") or book our cleaning services.

 

1. Information We Collect

 

We collect information about you in a few ways, depending on how you interact with our Site and Services.

 

A. Information You Provide Directly

 

When you book a service, contact us, or sign up for our email list, you may provide us with the following Personal Information:

• Contact Information: Name, email address, phone number.

• Booking Information: Service address (street, city, state, zip code), preferred service date/time.

• Payment Information: (Note: We use third-party payment processors like [Name your processor, e.g., Stripe, PayPal]. We do not store your full credit card number.)

 

B. Information Collected Automatically

 

When you visit the Site, we automatically collect certain information about your device and web usage (typically referred to as Log Data), which may include:

• Browser type and version.

• IP address.

• Time zone and location (general).

• Cookies (small data files placed on your device).

 

2. How We Use Your Information

 

We use the Personal Information we collect to:

• Provide Services: To schedule, manage, and complete your cleaning service bookings.

• Communicate: To send service confirmations, invoices, updates, and respond to your inquiries.

• Marketing: To send you promotional emails or newsletters (you can opt-out at any time).

• Improve Our Site: To analyze website usage and traffic patterns to enhance our website design and user experience.

• Legal Compliance: To comply with any applicable laws and regulations.

 

3. Sharing Your Personal Information

 

We do not sell your Personal Information. We may share your Personal Information with third parties only in the following circumstances:

• Service Providers: We share necessary information with trusted third parties who perform services on our behalf, such as:

  • Payment Processors ([Name processor(s)] for handling transactions).

  • Scheduling Software ([Name software] for managing appointments).

  • Analytics Providers (e.g., Google Analytics, to help us understand site traffic).

• Legal Compliance: To respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

• Business Transfers: In the event of a merger, sale, or transfer of all or part of our business assets, your information may be transferred as part of that transaction.

 

4. Your Rights

 

Depending on your location, you may have the right to access the personal information we hold about you, to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the contact information below.

 

5. Cookies

 

We use cookies to enhance your experience on our site, track usage, and manage services. You can control or refuse cookies through your browser settings, but please note that some parts of the Site may not function properly if you disable them.

 

6. Security

 

We implement reasonable security measures to protect your Personal Information. However, no security system is impenetrable, and we cannot guarantee the absolute security of your information.

 

7. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on the Site.

 

8. Contact Us

 

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at privacy@onthegrime.com