Carpet Cleaning
Simply cleaner carpets.
Service Description
Our Carpet Cleaning service is designed to deep-clean and restore the beauty and hygiene of your carpets, going beyond what regular vacuuming can achieve. Carpets are magnets for dirt, dust, allergens, and bacteria, which become embedded deep within the fibers over time. Our professional service uses specialized equipment and techniques to extract these hidden contaminants, ensuring a healthier and fresher environment for your home or business. This service is a smart investment that not only enhances the appearance of your space but also helps extend the life of your carpeting and protects your indoor air quality. Key Benefits of Our Carpet Cleaning: • Deep Cleaning: We use powerful, professional-grade equipment (most often hot water extraction, or "steam cleaning", which is recommended by many manufacturers) to remove deep-seated dirt, grime, and allergens that standard vacuums miss. • Superior Stain & Odor Removal: Our trained technicians use specialized solutions and expertise to tackle stubborn stains (like wine, coffee, or pet accidents) and eliminate persistent odors at their source, leaving your carpets looking and smelling like new. • Improved Air Quality: By removing trapped pollutants like pet dander, pollen, and dust mites, we help reduce allergens and respiratory triggers, making your indoor air healthier to breathe. • Extends Carpet Life: Regular professional cleaning prevents dirt and debris from wearing down carpet fibers, preserving their integrity and appearance, and saving you money on costly replacements. • Convenience & Expertise: We save you time and effort by handling the entire process, including moving basic furniture, and applying expert knowledge to use the right cleaning solutions for your specific carpet type. We offer customizable solutions tailored to the unique needs of your home or business, including options for deodorizing and protective treatments to keep your carpets cleaner longer.
Cancellation Policy
Booking, Cancellation, and Waitlist Policy 1. Booking Policy To secure your desired cleaning date and time, we recommend booking as far in advance as possible. • Service Agreement: All new clients are required to have a signed service agreement or a confirmed booking acceptance via email/text before the first service is performed. • Deposit/Card on File: For most services (especially one-time, move in/out, and post-construction cleans), we require a valid credit card securely placed on file or a non-refundable booking deposit to confirm your appointment. The balance will be charged on the day of the service. • Arrival Window: We schedule our cleanings within an arrival window (e.g., 2 hours, such as between 9:00 AM and 11:00 AM) to allow for unexpected delays, such as traffic or finishing a previous job. We will contact you if we anticipate being outside of this window. 2. Cancellation & Rescheduling Policy We understand that plans change. When you book an appointment, we reserve that time exclusively for you and our team. Cancellations and rescheduling close valuable slots that other clients could use. • Notice Requirement: We require a minimum of 48 advance notice to cancel or reschedule your cleaning appointment without penalty. • Late Cancellation Fee: If you cancel or reschedule within the 48 notice period, a late cancellation fee of %50 of the service cost will be charged to the card on file. • Lock-Out / No-Show Fee: If our team arrives at your property and is unable to gain access (e.g., you forgot to leave a key, the gate code doesn't work, etc.), or if you cancel upon arrival, you will be charged $100 to compensate the team for their time and travel. • Holiday Cancellations: Cancellations for appointments scheduled within 3 days of a major holiday may be subject to a higher fee or non-refundable deposit. 3. Waitlist Policy If your preferred booking date is full, you have the option to join our waitlist. • How it Works: You can request to be added to the waitlist for a specific date(s) or a general timeframe. • Priority Contact: If an opening becomes available due to a cancellation or rescheduling, we will contact clients on the waitlist in the order they were added. • Confirmation: We will attempt to reach you by phone, text, or email. You will typically have a short timeframe (e.g., 2 hours) to accept the available slot before we move to the next person on the list. Being on the waitlist does not guarantee a booking.
Contact Details
(206)957-6047
Retina@onthegrime.com
Seattle, WA, USA